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What happens on the day of porting?

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When the porting process commences the phone line will stop working. You will not be able to make or receive calls on the phone line that is being ported. Usually this lasts for less than 1 hour. This means that customers will not be able to contact you on your phone number for this time period. You will still be able to call out using the service during this time.

Once the port is completed all calls will be routed to and will start ringing on your newly setup phone or ata. We will notify you when the port is complete.

Note that porting a number will cancel any active services on that number, including broadband.

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